From Underperforming to Fully Booked: A Short Term Rental Refresh Case Study

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How a thoughtful refresh, owner partnership, and hospitality‑first strategy transformed a 2‑bedroom home in El Prado into a market leader.

Starting Point – A Property With Potential

This case study focuses on a 2-bedroom, 2-bathroom home in El Prado, just outside of Taos, New Mexico. The home had many of the characteristic’s travelers say they want, including privacy, outdoor space, and a great location. Unfortunately, performance told a very different story.

Before partnering with High Desert Co‑Hosting:

  • Occupancy: ~10% according to the owner
  • Annual gross revenue: $10,000–$12,000 according to the owner
  • Key owner concerns:
    • Insufficient bookings to cover expenses
    • Lack of engagement from prior property management company

Despite being listed on Airbnb and VRBO, the home simply wasn’t competitive.

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Initial Assessment: Strengths and Weaknesses

Before recommending any changes, we visit each property in person and view it through a guest’s eyes. We focus on what will motivate travelers to choose this home over nearby alternatives, how we can optimize their experience, and how the property truly stacks up against the local market.

What Was Working

From day one, several strengths stood out:

  1. Excellent location with extreme privacy
  2. Fully enclosed, pet‑friendly yard — a major demand driver in Taos
  3. Nicely landscaped patio
  4. An engaged, thoughtful owner

These fundamentals gave us confidence that the home could perform with the right adjustments.

What Was Holding It Back

At the same time, there were clear limitations affecting bookings and reviews:

  1. Sleeping configuration mismatch — a queen bed in the primary bedroom and a pull‑out couch in the second bedroom
  2. No hot tub, putting the home at a disadvantage compared to competing Taos‑area listings
  3. Non‑professional listing photography, which failed to tell the property’s story
  4. Not set up for four guests — living room seating for only three

None of these issues were fatal. But together, they made the home harder to market and easier for guests to overlook.

The Refresh Strategy: Small Changes, Big Impact

Our goal wasn’t to turn this home into something it’s not. Instead, we focused on strategic upgrades that directly influence booking decisions, guest comfort, and perceived value.

Hospitality Standards First

We started with the basics — the details guests feel immediately:

  • New white bed linens and towels
    • Our rule of thumb: white is clean, and clean is good hospitality
  • Upgraded kitchen essentials, including:
    • Wine glasses
    • A higher‑end coffee setup
  • New Schlage encode electronic lock for seamless guest entry
  • Created two locked owners’ closets to keep supplies organized and secure

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Making the Home Feel Warm and Intentional

To elevate the space:

  • Added local art throughout the home to create a sense of place
  • Painted the bathroom white (previously yellow) for a brighter, cleaner feel
  • Painted the front door turquoise — a subtle but welcoming first impression
  • Added Southwest‑inspired blankets for texture and warmth

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Outdoor Experience = Revenue Multiplier

The backyard was already a strength — we leaned into it:

  • Installed a hot tub
  • Added string lights to create evening ambiance
  • Placed Adirondack chairs around the existing chiminea

These changes transformed the backyard from “nice” into a primary booking feature.

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Functional Fixes for Real Guests

We addressed usability gaps that affect group comfort:

  • Added a matching chair in the living room to provide seating for four
  • Introduced games geared toward couples and small groups
  • Created a new electronic guidebook to improve communication

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Professional Photography That Sells the Experience

Finally, we replaced the original photos with professional photography — including models — so travelers could imagine themselves actually enjoying the space, not just viewing it.

Photography doesn’t just show a home. It sells an experience.

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The Results: Immediate and Measurable

Performance compared against PriceLabs market data for comparable homes.

The refreshed listing went live and started receiving bookings on December 21st.

Performance from 12/21 – 1/31:

  • Gross revenue: $7,806
  • Occupancy: 76%
  • Market context: Average January occupancy in El Prado was 43%, making this home a significant outperformer in its first month post-refresh

To put that into perspective: in just over a month, the property generated nearly as much revenue as it previously earned in an entire year.

In addition to revenue and occupancy gains, all guest reviews to date have been 5 stars, reinforcing that the refresh improved not only financial performance but also the guest experience.

Investment, ROI, and Financial Impact

The total cost of the refresh — including furnishings, décor, outdoor upgrades, technology, and photography — was approximately $25,000. It took approximately 10 weeks.

Based on current performance:

  • The property is now generating sufficient revenue to cover monthly expenses
  • At the current rate, the return on investment is projected to be less than one year

Rather than viewing the refresh as an expense, this project reframed it as a revenue-generating investment that materially changed the financial trajectory of the vacation home.

Market Context: Performance Relative to Nearby Homes

To ground these results in broader market data, we also reviewed PriceLabs benchmarks for a broader comparison.

  • Active 2-bedroom 2 bathroom short-term rentals in El Prado/Taos: 269
  • Average annual revenue for a 2-bedroom 2 bathroom home: $28,200
  • Neighboring home (same floor plan): $46,200 in gross revenue last year
  • Refreshed property estimated gross revenue in 2026: $55,000 to $70,000.

This comparison helps isolate performance gains driven by strategy and execution, not just seasonality or luck.

Why This Worked

This transformation wasn’t about chasing trends or over‑investing. It worked because:

  • The refresh aligned the home with guest expectations for the market
  • Changes were intentional, not random
  • The owner was engaged and collaborative

Most underperforming short‑term rentals don’t need a full renovation. They need clarity, positioning, and execution.

Final Takeaway

This El Prado home is a great example of what’s possible when a solid property is paired with the right strategy. With thoughtful upgrades, professional presentation, and hands‑on co‑hosting, the gap between potential and performance can close quickly.

If you’re an owner feeling stuck — low bookings, low engagement, and no clear plan — this case study is proof that the right refresh can change everything.

If you’d like to check out the listing on HighDesertStays.com or Airbnb, please click the links.

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